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Founded in 1995, Comptoir des Cotonniers is a French company specialising in high-end ready-to-wear clothing. In 2005, the brand was sold to the Japanese group Fast Retailing. The brand was looking for a solution that would allow the associates to better address their customers by drawing inspiration from the codes of luxury clienteling.
Team productivity
Additional turnover
Transformation rate
With the Clienteling Campaign module, the headquarters is able to push lists of customers to be contacted to the store associates who now have the information and tools to communicate with their customers.
Additionally, associates can now scan a barcode to see if the product is available online, access all customer information including promotions and place orders.
Using the Clienteling Campaign module, Comptoir des cotonniers headquarters provides store associates the information and tools to communicate with customers including customer specific marketing campaigns.
Associates can now scan a barcode to see if a product is available online, access all customer information including available promotions, and place orders for customers.
Team productivity
Additional turnover
Transformation rate
Team productivity
Additional turnover
Transformation rate
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“Super Collaboration with Bayretail teams to develop a Clienteling Mobile App, in order to improve our client service instore and allow proactive clienteling actions. Bayretail has proven being a trustful partner!”
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Paul Flacassier
CRM Manager | Comptoir des Cotonniers
Team productivity
Additional turnover
Transformation rate
Bayretail™ supercharges your business with a complete 360° solution for your retail teams and breathtaking shopping solutions for your clients.