At Bayretail, we deeply value our customers and their success. Our goal is to provide you with the best possible support experience.

Before submitting your request, we encourage you to check the User Guides of the solution, where you may find quick answers to common questions.

If you still need assistance, please fill out the form below, and our support team will get back to you as soon as possible.

What criticity to select on my issue?

1. Blocker – The system or a critical feature is completely unusable. Immediate action required.
2. Critical – A major issue that significantly impacts functionality, but some workarounds may exist. Needs urgent attention.
3. Major – An important issue that affects usability but does not completely block usage. Should be addressed soon.
4. Minor – A small issue that does not significantly impact functionality but should be fixed in a future update.
5. Trivial – A cosmetic or very low-impact issue that does not affect the core functionality.

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